The second-hand marketplace Users Express Frustration Over Size Updates
Members of the platform have expressed outrage due to a modification that led to listings displaying inaccurate size information.
The second-hand shopping app has altered its sizing categories for women's and children's clothes without notifying all users about the change.
Digital Channels Response
Numerous buyers and vendors are posting online saying Vinted listings now show a modified sizing category than originally posted due to the recalibration.
The platform stated the revised method more closely matches similar services.
The platform has recommended to check their listings and adjust the sizing manually when needed, which has left users frustrated.
Measurement Approach Updates
Previously, the sizes had both numerical and alphabetical indicators, such as S/8 or M/10.
The new system has an alphabetical indicator and numerical range such as S/UK 8-10.
In some cases, the measurements have been reclassified - for example a size L was previously a 12 but is now a UK 16-18.
User Stories
Frankie Bridger, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
A different member, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they may become frustrated," she stated.
Manual Updates
Another shopper, from Derby, said she had been left angered due to the update requiring manual adjustment the measurements for "each individual item".
"This situation is especially annoying, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she said.
Marketplace Information
The app has more than 100 million members, comprising 18 million UK members.
It has become a favored option versus similar marketplaces including eBay and Depop.
This is not the initial instance that an unexpected update on the platform has faced criticism: last year, the service retracted a modification concerning shipment methods due to shopper criticism.
